Terms & Conditions

Motorweb Terms and Conditions

Update

The following additional clauses will be added to 'Clause 4' to reflect MotorWeb's obligations under the legislative changes from Privacy Principle 3A. These additional clauses will come into effect from 1 May 2026.

You warrant that, where you are providing MotorWeb with personal information about an individual, or asking MotorWeb to collect personal information about a person on your behalf, you will, prior to doing so:

disclose to the person concerned that their personal information (potentially including driver's licence details and car registration details) will be collected and held by Trade Me Limited trading as MotorWeb (from both you and from NZTA) as part of conducting the relevant check; and
provide them with a link to MotorWeb's privacy policy, which can be found here: https://help.trademe.co.nz/hc/en-us/articles/360007001832-Privacy-policy

You agree that you will provide MotorWeb with evidence of your compliance with this clause 4 as requested by MotorWeb from time to time.

Parties

MotorWeb is a Trade Me Limited business. These Terms form an agreement between you and Trade Me Limited.

MotorWeb will provide you with the Services, subject to these Terms. By registering to use, or using, the Services you agree to comply with these Terms:

1. Definitions

MotorWeb, we, us, our, etc means the MotorWeb vehicle information business, operated by Trade Me Limited.
You, your, etc means you, the person granted access to the Service by MotorWeb.
Credentials means the usernames, passwords and digital certificates assigned to you (or selected by you, in the case of passwords), which you use to access the Services.
Service means any service provided to you by MotorWeb.
System means the hardware and software operated by MotorWeb to provide you with Services.
Data means any information delivered to you by any Service.
MBIE means the Ministry of Business, Innovation and Employment.
MoJ means the Ministry of Justice.
NZTA means the New Zealand Transport Agency.
Terms means these terms and conditions.

2. Use of the Services

You agree to comply with all applicable laws (including, without limitation, the Privacy Act 2020) in your use of the Services.
You agree to follow MotorWeb's instructions in relation to the Services.
You agree to keep your Credentials confidential, and not to share them with anyone.
You agree to notify MotorWeb immediately if your Credentials become known or are used by anyone else.
To access the Services you must register for a MotorWeb account following the process set out on our website. We reserve the right to decline any application for an account at our discretion.
So that we can provide the Services to you and manage your account, we will collect and store information about you, which you may access and correct at any time, in accordance with the Privacy Act 2020. Where we use third parties to undertake services, we provide those third parties with some of your information if it is required to fulfil those services. For example, we use third party software (such as customer relationship management and marketing automation software) that holds your information, sometimes overseas. We require any third party to undertake strict precautions to protect your information against unauthorised use or disclosure.

3. Price and payment

The prices for the Services will be set out on the MotorWeb website, or in an individual agreement with you.
We'll invoice you monthly and payment is due and payable on the 20th of the month following the invoice date.
If you wish to dispute an invoice you must do so, in writing, within 10 working days of the invoice date. We will consider any issues raised and act in good faith to reach a resolution with you. You will pay any undisputed amount on the due date for payment.
If payment is not received by the due date, or you're otherwise in debt to us under this agreement or any other, we may take action that we consider appropriate. For example, we may: (a) suspend or terminate your access to our services; (b) charge interest on outstanding amounts not paid by the due date at a rate that is 2 percentage points greater than our bank's unarranged overdraft interest rate, starting from the due date of the unpaid invoice; (c) set-off any amount you owe us against any amount that may be due from us to you (under any agreement); or (d) pass your account onto a debt collection agency. You agree that any costs incurred in the collection process, including legal fees, can be on-charged to your account.
You agree that Trade Me may conduct a credit check on you, and may collect and hold information about you, which may be passed on to a credit reporting agency for the purpose of conducting a credit check.

4. Your obligations in respect of Data

Some Services give you access to the personal information of individuals.
Motorweb is authorised to access the Motor Vehicle Register, however, registered persons have the option to opt out of their information being released under section 241.
You agree not to use that information for any purpose that is not clearly authorised by the individual or required by law. You agree to secure that information against unauthorised disclosure or use by any third party.
In case of any unauthorised use, disclosure of any third party's personal information, privacy breaches or instances of unauthorised access you agree to notify MotorWeb, as the portal provider as well as NZ Transport Agency, the Office of the Privacy Commissioner and the individual in writing immediately you become aware of such unauthorised use or disclosure.
Without limiting any other provision of these Terms, you agree to comply with the following rules in relation to the Services stated:
- Fine Status query: express consent of the subject.
- Driver's Licence query: express consent of the licence-holder.
You agree to keep a record of each consent you have obtained and to make such consents available to MotorWeb if requested by MotorWeb.
You agree to take all reasonable steps to ensure that information you submit to the System is accurate and error free and free from any malicious code and to report any errors to MotorWeb immediately you become aware of them.
You agree that you will not market, supply, resupply, rent, lease, re-sell, sub-license, lend, assign, transfer, or otherwise provide any Data in any way whatsoever to any third party, or make or retain copies of any Data, except as expressly permitted under these Terms or with our express written consent.
If there is personal information contained in the Data that you access through the Services, MotorWeb will redact any such information from its Systems 90 days after the access date. This excludes personal information in any Data obtained from NZTA, which will be redacted after 30 days.

5. Data from third parties

The Services contain Data sourced from third parties (including, without limitation, NZTA, MoJ and MBIE).
We take all reasonable steps not to introduce any error into the Data.
You acknowledge that we have no control over the Data provided by third parties and that it may contain errors or omissions.
You authorise MotorWeb to search the register of motor vehicle traders to check your RMVT status.

6. Liability

Unless we agree otherwise in writing, you agree that MotorWeb's liability to you:
- in respect of third party Data, is entirely excluded and MotorWeb has no liability to you (whether in contract, tort, or otherwise) for any cost, expense, damage or loss incurred by you as a consequence of any error in any Data which MotorWeb has sourced from any third party;
- in respect of any delay in or failure to supply any Service, is limited to re-supplying that Service and MotorWeb has no liability to you (whether in contract, tort, or otherwise) for any cost, expense, damage or loss incurred by you as a consequence of any delay in or failure to supply any Service;
- without limiting the operation of clauses 6(a)(i) or (ii), is limited in total, for any cost, expense, damage or loss incurred by you as a result of any action or inaction or negligence by MotorWeb, to the fees paid by you to MotorWeb in the six months prior to any such liability first arising.
Neither party shall be liable to the other for any failure of or delay in their performance of this agreement for the period that such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, war, strikes or labour disputes, embargoes, government orders, weather, natural disaster or other force majeure event.

7. Intellectual property

MotorWeb (and its licensors or suppliers, as the case may be) owns all proprietary and intellectual property rights in the Services and the software and other material underlying and forming part of the Services (including, without limitation, all code, text, graphics and the Data).
You may not without our prior written permission, in any form or by any means:
- adapt, reproduce, copy, store, distribute, print, display, perform, publish or create derivative works from any part of the Services or Data; or
- commercialise, copy, or on-sell any Data.

8. Changes to these Terms

When we make changes to these Terms, we will give you reasonable notice. Reasonable notice is usually two weeks, but may shorter if we need to make urgent changes.
If you object to any change we make to these Terms, you can terminate this agreement by giving us notice in writing at any time during the period from the date we provide notice of the change, to a date two weeks from the date the change takes effect.

9. Termination

You can cease using the Services at any time. If you wish to deactivate your account and terminate this agreement you must give us notice in writing.
If this agreement is terminated for any reason, you agree to immediately:
- pay any amounts you owe us;
- cease to use the Services; and
- destroy all copies of any Data that you have in your possession or control.
You agree that we may audit your compliance with clause 9(b)(iii) at any time by giving you written notice and you agree to do everything we reasonably request (including providing access to systems and premises) to facilitate any such audit. This obligation survives termination of this agreement.
We may suspend your use of the Services at any time if, in our reasonable opinion, you are in breach of any obligation you have under this agreement.
We may terminate this agreement immediately by notice to you if you breach any obligation you have under this agreement.
We may terminate this agreement at any time at our convenience by giving you not less than 30 daysâ notice in writing.

10. General

These Terms are governed by New Zealand law and you agree to submit to the non-exclusive jurisdiction of the courts of New Zealand.
If we do not exercise or enforce any right available to us under these Terms, it does not constitute a waiver of those rights.
If any provision of these Terms becomes or is held to be invalid, unenforceable or illegal for any reason, and in any respect, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

User testimonials

History check proving very cost effective

"My experience with the recently upgraded MotorWeb site has been nothing but positive with the automatic history check proving very cost effective by identifying not only what enquiry was made but also when it was made thus eliminating duplication. An already easy to use layout has been improved with more functions available from one page including make and model searches in addition to the usual registration search."

Damian McDonald
Coutts Mercedes Benz

"MotorWeb made us compliant with the new legislation at the click of a button - brilliant!"

Sean O'Farrell,
Avon City Ford,
Christchurch

"At last - accurate appraisal forms every time... Thanks MotorWeb!"

Dougal Cockram,
Gary Cockram Ltd,
Christchurch

"Processing vehicles used to take days, now it takes minutes!"

Linda Salter,
Business Manger, Team European,
Wellington

"Registering a security over a vehicle has never been so simple!"

Lorraine Cunniffe,
Giltrap Motors Ltd,
North Shore, Auckland

"MotorWeb showed us how to get rid of all that paper work!"

Paul Loftus,
Used Vehicle Buyer, Schofields of Newmarket,
Auckland

"MotorWeb's valuation certificates provide a professional quality service!"

Lemar Paterson,
Buy Right Cars,
Auckland

"The VIR is an essential tool our company uses when purchasing and selling vehicles!"

John Knowles,
Director, Economy Cars Ltd,
Christchurch

"WoF online with my jetstream connection? Too right... Thanks MotorWeb!"

Greg Garraway,
Proprietor, Michies Automotive Services,
Auckland

You have revolutionised the way we trade vehicles

"You have revolutionised the way we purchase/trade vehicles to a one step process, with full ownership, vehicle identification and financial charges, together with vehicle appraisal facility as well as change of ownership ability.

On the sales side, we can give the consumer full information/history of the vehicle, with secure title, as well as completing the change of vehicle ownership to the customer while they are in our office.

Thanks, and well done."

Bruce McCulloch
Business Management
De Luxe Ford - Wairoa

Confidently on-sell vehicles

"Thanks to the information we get from the VIR we can now confidently on-sell vehicles without the risk of misrepresentation, it certainly has huge advantages having all the information at hand immediately."

Steve Coley
Finance and Insurance Manager
Schofields of Newmarket

Very simple and effective

"The VIR is a very simple and effective process for us when we are trading or purchasing vehicles. The VIR's automatic analysis of a vehicle's history takes away any room for human error and adds great value to the report. We are able to tell straight away if there is anything we need to know about, and we also have all the correct vehicle details for further use."

Dave Murphy
Used Vehicle Sales Manager
North Shore Toyota

Money well spent

"South Auckland Motors has been using the MotorWeb VIR system for some time now and we are extremely pleased with this service. It provides comprehensive vehicle and MVSR details quickly and efficiently, and is very user friendly. We consider the small cost involved to be money well spent for the peace-of-mind it provides."

Ivor Cullen
Used Vehicle Sales Manager
South Auckland Motors

MotorWeb are by far the superior supplier of vehicle details than any others out there in every aspect

Kurt Girdler
The Tasman Group

Public services

About this site

What makes this site tick

This is a secure site

To prevent unauthorised access, maintain data accuracy, and ensure the privacy of your information, MotorWeb has put into place physical, electronic, and managerial procedures to help safeguard and secure the information we collect on-line.

Privacy on this site

Trade Me Limited (MotorWeb) will never sell or otherwise divulge your personal information to a third party.

What anonymous information is collected?

Anonymous information is collected for every visitor to this site, on a page by page basis.

Pages viewed
Date and time
Browser type
IP address

This information is collected for the sole purpose of system diagnostics, statistics and dispute resolution. We do not make any association between this information and a visitor's identity.

Legal disclaimer

We may disclose personal information when required by law or in the good faith belief that such action is necessary in order to conform to the edicts of the law or comply with legal process served on MotorWeb.

For more information

If you have any questions, concerns or comments, please contact:

Support
Email: support@motorweb.co.nz

Site design

This site was hand crafted in New Zealand by Trade Me Limited using the latest technologies. Adhering to modern usability and accessibility recommended practices, this site will be functional in any browser.

If you have any problems viewing these pages, please ensure that you have the latest version of your browser software installed.

Intellectual Property Rights

MotorWeb™ and VIR™ are registered trademarks of Trade Me Limited.